How tech advances, guest preferences shape hotel operations
The hotel industry’s evolution over the past several decades, particularly where operations are concerned, is most discernible when looking at advances in technology, guest expectations and the effort hotels are making to ensure a seamless guest experience. Hotels also have shifted in the way that they are attempting to retain talent by offering them a pathway to ascend the corporate ladder. Certainly, the pandemic is responsible, to an extent, for reshaping the industry, as has brand consolidat...
